Help Center
How can we help?
Everything about shopping on HUGS, opening a shop of your own, and the tools behind both.
Popular articles
- How selling on HUGS worksApply, get approved, list products in your own shop admin, and ship orders.
- How checkout works across several shopsReview items from several shops together and receive a separate order for each shop.
- Track an orderWhere to find order status, tracking numbers and the shop to talk to.
- Add your first productsCreate a listing, price it, add stock and publish it to HUGS.
- Payment methodsCheck the methods offered at checkout and follow the payment instructions.
- Dropshipping on HUGS: an overviewSell products a supplier ships for you, or let other retailers sell yours.
Getting started
One account for shopping and selling, and what it unlocks.
- Create an accountOne email and password lets you shop on HUGS and open a shop of your own.
- What is in your accountOrders, addresses, wishlists, registries and the shops you own, in one place.
Buying
Finding things, checking out across shops, paying and tracking orders.
- Finding things on HUGSBrowse departments, search across every shop, or start from a shop you like.
- How checkout works across several shopsReview items from several shops together and receive a separate order for each shop.
- Payment methodsCheck the methods offered at checkout and follow the payment instructions.
- Shipping and deliveryEvery shop ships its own parcel with its own rates and timing.
- Track an orderWhere to find order status, tracking numbers and the shop to talk to.
- Returns, cancellations and refundsHow to ask for a return, and who decides.
- Wishlists and gift registriesSave items for later, or build a registry that friends can shop from.
Selling
Opening a shop, adding products, fulfilling orders and getting paid.
- How selling on HUGS worksApply, get approved, list products in your own shop admin, and ship orders.
- The seller application, step by stepWhat each step asks for and what the statuses mean afterwards.
- Your shop adminHow to open it, what you manage yourself, and what HUGS manages for you.
- Add your first productsCreate a listing, price it, add stock and publish it to HUGS.
- Inventory and variantsManage stock quantities and the options buyers can choose.
- Orders and fulfilmentWhat an order looks like on your side, and how to ship it.
- Shipping options for your shopThe rates buyers see for your parcel come from your shop’s shipping settings.
- Discounts for your shopCreate codes or automatic discounts that apply only to your products.
- Your shop page, messages and reviewsWhat buyers see when they open your shop, and how they reach you.
- Commission and payoutsFind your configured rate and confirm settlement arrangements before selling.
Dropshipping
Selling with outside suppliers, and letting other retailers sell your products.
- Dropshipping on HUGS: an overviewSell products a supplier ships for you, or let other retailers sell yours.
- Sell with a dropshipping supplier (AliExpress, CJ, Printful and more)Connect a supplier, import their products at your own price, and let them ship.
- Let other retailers dropship your productsPublish a price list, hand out API keys, and fulfil orders that other stores send you.
Account & security
Passwords, sign-in codes, privacy and getting in touch.
- Passwords, sign-in codes and securityReset a password, understand the emailed code, and keep your account safe.
- Privacy and deleting your accountWhat HUGS keeps, and how to ask for your account to be removed.
- Getting in touchWho to contact for what.
Ready to sell on HUGS?
Check whether applications are open, then follow the three-step seller application.