Orders and fulfilment

What an order looks like on your side, and how to ship it.

A buyer can check out items from several shops at once. You receive an order that contains only your items, with its own order number, the buyer’s shipping address, the shipping option they chose for your shop, and the payment method. Orders from the same checkout are linked on HUGS’s side; you do not need to do anything about that.

1. Open Orders in your shop admin. New orders are unfulfilled.
2. Pack the items and fulfil the order, adding the carrier and tracking number.
3. The buyer sees the tracking number on their order immediately.
4. Confirm your payment collection arrangements with HUGS. Bank transfers require verification before an order is marked paid; checkout submission alone does not confirm payment.

Refunds and cancellations for your items are yours to handle, within HUGS’s published refund policy. Returned stock goes back into inventory when you restock it.