Track an order

Where to find order status, tracking numbers and the shop to talk to.

1. Sign in and open Orders.
2. Each order shows its payment status (pending or paid) and fulfilment status (unfulfilled, fulfilled, delivered).
3. Open an order to see its items, the shop, the shipping option and any tracking number the shop added.

Orders from one checkout are linked, so a purchase from several shops shows as several orders placed at the same time. Questions about a specific parcel go to the shop that sent it; use the seller contact details provided with your order, or ask the marketplace for help.

Placed the order as a guest? Keep your confirmation and order reference. Contact the marketplace if you cannot find your order.