Returns, cancellations and refunds

How to ask for a return, and who decides.

Each shop on HUGS handles the returns for its own items, within the rules HUGS publishes in its refund policy (linked in the footer when one is set).

1. Open the order in Orders and note the order number.
2. Use the seller contact details provided with your order, or contact the marketplace. Include the order number and what you would like to happen.
3. Ask the shop or marketplace to confirm return approval, the return address, any charges, and the refund method and timing before sending an item back. A return request does not automatically issue a refund.

If a shop does not respond, contact HUGS through the contact link in the footer with the order number.