Getting in touch

Who to contact for what.

• About a specific item or parcel: the shop that sold it. Use the contact details provided with your order. If you cannot reach the seller, contact the marketplace with your order reference.
• About payment, your account, a shop that is not responding, or selling on HUGS: the marketplace itself, through the contact link in the footer.
• Include the order number or your shop name so the reply can be quick.