Passwords, sign-in codes and security

Reset a password, understand the emailed code, and keep your account safe.

Forgotten password

Use Forgot password. Follow the emailed link to reset your shopping account password. You can then use My shops to enter your seller workspace. Direct admin credentials are managed separately.

The emailed sign-in code

If a sign-in screen asks for an emailed code, enter the code sent to your account email. Do not share it with anyone. Use the reset or support link if you cannot access your account.

Good habits

• Use a password of at least 8 characters that you do not use elsewhere.
• Sign out on shared devices from Your account.
• Your shop admin lists the devices signed in to it; remove any you do not recognise.